DOMESTIC SHIPPING POLICY
SHIPMENT PROCESSING TIME
- All orders are processed within 2-3 business days. orders are not shipped on Sundays and Indian holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. please allow additional days in transit for delivery. if there is a significant delay in the shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
- Shipping all over the republic of India will be free of cost. The shipment shall be delivered within 7-8 working days except where delays in delivery can happen in case of courier operational issues.
SHIPMENT CONFIRMATION AND ORDER TRACKING
- You Will Receive a Shipment Confirmation Email Once Your Order Has Shipped Containing Your Tracking Number(S). The Tracking Number Will Be Active Within 24 Hours.
DAMAGES
- MYLANA is Not Liable For Any Products Damaged Or Lost During Shipping. If You Received Your Order Damaged, Please Contact The Shipment Carrier To File a Claim.
- Please Save All Packaging Materials And Damaged Goods Before Filing a Claim.
INTERNATIONAL SHIPPING POLICY
- We Currently Do Not Ship Outside India.
- We offer 7 days hassle-free returns & exchange from the date of delivery. We also offer reverse pick-up services at no additional costs or charge only once per order.
- Reverse pick-up is subject to availability of the service in your area pincode. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment then you may have to send the shipment back to the company address at your own cost.
- Please return your product(s) in the same condition as it was shipped. If the product tags are removed or the products are returned in poor condition or have clearly been worn, a refund would not be provided.
- We may at any time alter or restrict selected items from return and exchange depending on the offers being run without prior information.
- Please ensure the items are packed securely to prevent any loss or damage during transit and the order ID and registered mobile number is mentioned on the packaging.
- Once a return request is placed, it usually takes 24 working hours for approval. Once approved our courier partner will attempt pickup within 2 working days.
- After pick-up, it usually takes 7 working days for the product to reach us back.
- Once your return package is received, we will notify you. We will also notify you of the approval or rejection of your refund after the product has been inspected by our QC team.
- If it is approved, then your refund will be processed and credited to your source of payment in case of prepaid orders and in case of COD a payment receiving link will be provided.
- COD charges are Non-Refundable.
- You can get in touch with us via mail at mylana.pvt@gmail.com
and we will be happy to help. You can also reach us on +91 9986976663
. All queries will be solved between Monday-Friday, 11am-6pm. All pending queries will be solved on priority the next day.
- Please note that we do not solve customer queries on Instagram, Facebook or any other social media platforms.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
- Exchange will be provided only for size or color change.
- Once a product is exchanged and is delivered, any further actions such as exchange or refund would be applicable only upon payment of two way shipping charges of Rs 300/- in advance.
- We request you to not accept the package if you feel it was tampered at the time of delivery. Also, under no circumstances share the OTP number with the delivery agent before receiving the package to your satisfaction.
- We recommend you to make an unboxing video for all purchases for ease in return, exchange and claims.
SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE:
In case your pincode is non-serviceable for a reverse pick up, you will have to courier the product(s) to the following address at your own cost:
MYLANA
2nd Floor, No 344/7, IPD Salappa Layout, 10th Main, 2nd Cross, V S Garden, 560026 Bengaluru Karnataka, India
Mobile Number: +91 9986976663